interAll has partnered with Ctrl-S as its first line support provider for technical support, strengthening its ability to scale interConnect 2.0 without ever compromising on service quality. The partnership ensures that as interAll accelerates towards delivering secured, smart-ready infrastructure and Smart solutions to more than 300 UK commercial buildings in the next three years, customers continue to experience the highest levels of support in the industry.
Scaling at speed is one of the biggest challenges for any technology business. Many providers struggle to maintain service standards under rapid growth, leaving customers underserved. Determined to take a different path, interAll has chosen Ctrl-S — the only UK service provider to recently achieve a Net Promoter Score (NPS) of 100 for technical support. This achievement, almost unheard of in the tech industry, positions Ctrl-S as the benchmark for service excellence.
Born as the IT support function of a major corporate finance company, Ctrl-S has since become an independent leader in IT services. In addition to supporting ISP, MSP, network, and cyber security services, Ctrl-S brings a breadth of complementary products that enhance interAll’s offering. Their portfolio includes telephony, software licensing, hardware support, and remote desktop services, giving interAll’s partners access to an even wider range of solutions underpinned by the same exceptional standard of service. Crucially, the partnership allows interAll to retain control of its technical build, delivery operations, and supply chain, while giving customers the reassurance of a dedicated first line support team with a proven record of exceptional service.
Leah Hobson, COO at interAll, said:
“We’ve built interAll to scale fast, but never at the expense of what matters most — the customer experience. That’s why Ctrl-S was the obvious choice. They are the only company in the UK to have achieved a 100 NPS for technical support over the last two years — something every service provider aspires to, and most can only dream of, but which is rarely, if ever, achieved in our industry. It gives us complete confidence that as we grow, our customers will continue to receive the best service and support available. Partnering with Ctrl-S allows us to scale intelligently while keeping our technical build and operations firmly in-house. It also gives us the operational confidence to accelerate the rollout of Smart solutions, ensuring tenants and building operators feel the benefits of interConnect 2.0 every single day.”
Matthew Jones, Technical Director at Ctrl-S, said:
“We’re excited to partner with interAll, a company driving innovation in smart-ready infrastructure while staying true to customer-first values. interAll’s approach mirrors our own: combining technical excellence with a relentless focus on service. Together, we’re confident we can raise the bar for customer experience in the smart technology space, supporting not only interConnect 2.0 but also the Smart solutions that depend on it. We’re proud to support interAll as it leads the way.”
The partnership with Ctrl-S underlines interAll’s mission to set a new benchmark for secured, smart-ready buildings across the UK, ensuring both technical performance and customer support remain industry-leading as the company scales.
